Shipping policy

Shipping Policy

Misty Moxy ships worldwide using a door-to-door courier service.

Orders are shipped directly from our studio to the delivery address provided at checkout. Please make sure that your full name, complete address, postal code, email address, and phone number are correct and up to date. These details are required by the courier to process and deliver your order.

Processing Time

Each piece is handmade and carefully prepared before shipping. Orders are usually dispatched within 1–3 business days after purchase.

Delivery Times

Estimated delivery time is 7–14 business days, depending on the destination.

Please note that delivery times are estimates and may vary due to customs, weather, holidays, or other circumstances beyond our control.

Once your order has been shipped, you will receive a tracking number by email so you can follow its journey.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any additional charges imposed by customs are the responsibility of the customer.

Misty Moxy is not responsible for delays caused by customs or for packages held or returned due to unpaid customs fees.

Incorrect Shipping Information

Please carefully check your shipping information before completing your order. Misty Moxy is not responsible for delays or additional shipping costs caused by incorrect or incomplete information provided at checkout.

If a package is returned to us because the delivery information was incorrect or the package was not accepted or collected, the customer may be responsible for the cost of reshipping the order.

Damaged Packages

If your order arrives damaged, please contact Misty Moxy as soon as possible and within 48 hours of delivery. Please include photos of the damaged item and the packaging so we can assess the situation and help resolve it.

For more information about returns and damaged items, please see our Return Policy.